Shipping
How much is shipping?
In the United States, Standard Shipping is $7.99 for the first item and $2.00 for each additional item. Canada, the United Kingdom, France and Germany are $11.99 for the first item, and other countries start at $17.99. Your exact shipping cost is shown in the cart and at checkout. See our Shipping page for all rates.
How long will it take to get my order?
- Standard Shipping: merchandise is produced and shipped from our facility 2-3 business days after purchase, then takes 5-10 business days to arrive in the United States and 7-15 business days internationally.
- Fast Shipping: after the same 2-3 business days of production, delivery takes 2-3 business days. Fast Shipping is available for the United States, Canada, the United Kingdom, France and Germany.
Quilts and blankets take 8-15 business days to produce before they are shipped.
Can I expedite my order?
Yes. Choose Fast Shipping at checkout. Because every product is printed to order, production still takes 2-3 business days before your order ships.
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are done so via DHL or UPS and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive. Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you.
Where do I get tracking info?
An email with tracking details will be sent to you the moment your order is shipped. You can also check it on our Order Tracking page.
Have not received my order yet, now what?
First, check the tracking info and see if it was delivered. If it says delivered but you never received it, please allow a few more days. Sometimes packages are delivered late or scanned as delivered by mistake. Then email us at [email protected] and we will look into it.
Ordering
What payment methods do you accept?
We accept PayPal, debit cards and all major credit cards.
What is your ordering process?
Ordering is simply 4 quick steps:
- Select your favorite items and add them to cart
- Enter your billing and shipping information
- Select a shipping method
- Checkout
What should I do if I made a mistake on my order?
Contact us right away by email and our team will gladly help: [email protected]
How do I apply a coupon code?
Enter your coupon code in your shopping cart, in the coupon section between your listed items and checkout. You can also enter it at checkout. Please note that you must click “Apply coupon” before paying.
How do I change my order?
Email us at [email protected] with your order number and the changes you need. We can only change orders that have not gone into production.
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at [email protected] with your order details and we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.
What’s the status of my order?
Following a successful order, please expect a confirmation email. Once your order ships, we will send another email with your tracking information. If you did not receive these emails, please check your spam folder or promotions tab in case they were redirected there.
Replacements and Returns
What is your return policy?
Every item is printed to order just for you, so we do not accept returns or exchanges for user error, such as choosing the wrong size, design or color. Please check our Size Guide before ordering. If your item arrives damaged, defective, misprinted or different from what you ordered, we will replace it free of charge. Full details are in our Refund Policy.
What if my order is defective, misprinted or the wrong product?
Email us at [email protected] with your order number and photo(s) of the item. Once your claim is approved, we will send out a replacement within 72 business hours.
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].